General Job Description: Actively and professionally, support the daily needs of Midwest Fasteners customers, sales representatives, and regional managers.

Job Responsibilities:

§ Focus on the needs of our customers

§ Answer all Midwest Fastener inquiries across multiple mediums

§ Provide accurate responses to commonly asked questions

§ Input both Midwest Fastener Orders and Returns as needed

§ Process Midwest Fastener warehouse orders on a daily basis

§ Manage daily tasks based on priority and customer satisfaction

§ Identify situations that need to be addressed and fix them

§ Consistently meet Customer Service phone monitoring standards.

§ The ability to work effectively as a team member in support of Midwest Fastener

Key Competencies:

§ Strong communication skills across phone and email mediums

§ Strong teamwork skills in supporting the Customer Service team

§ Basic understanding of the Midwest Fastener fulfillment system

§ Basic understanding of fasteners and other products we sell

Job Qualifications:

§ Previous customer service experience

§ Basic understanding of MS Outlook, MS Word and MS Excel

§ Bachelor Degree desired but not necessary

§ Bi Lingual Spanish skills a plus

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Portage, MI 49024: Relocate before starting work (Required)

Work Location: In person