Job Summary: The Customer Service Representative (CSR) is responsible for providing excellent customer service to all. Inputs orders into the system and generates service orders for dispatch. As well as be a backup for an Area Resource Coordinator in which will manage and coordinate the service technician schedule to fulfill our customer service request. This is a fast paced, multifaceted and at times a highly stressful position responsible for all technician daily activity within your assigned region.

Essential Functions:

• Customer service OFFICE experience preferred. Mature personality; ability to work with customers, vendors, and co-workers in a courteous and tactful manner to resolve problems and provide information.
• Answer phones/route calls as necessary and assist customers with service questions and placing work orders.
• Maintains a professional demeanor in the office and a positive attitude under stress.
• Ability to concentrate, handle pressure, meet deadlines, and pay attention to detail.
• Professionalism.
• Use good judgment and exercise tact and discretion in frequent public and intra-company dealings.
• Assist technicians by looking up history/parts info and generating work orders/tickets.
• Assist with dispatching by providing technician the info for next call.
• Proficiently use a computer and all pertinent software (DBS software, MS Office; internet, etc.).
• Motivated, outgoing, self-starter.
• Ability to work independently and as a team player.
• Excellent verbal and written communication skills required. Good grammar, voice and diction.
• Good organizational skills. Able to follow through on duties and assignments with minimal supervision.
• Excellent time management skills; ability to prioritize and manage multiple projects.
• Assist with dispatching/routing our Service Technician to customer locations.
• Scheduling
• Review/complete service orders
• Customer relation
• Troubleshooting / conflict resolution
• Review completed work orders and prepare for billing department.
• Review and approve technician time-cards/work orders
• Cross trains in other positions as needed for coverage
• Other duties as assigned