Who We Are:

Miami Technology Solutions (MTS) is part of the Miami Nation Enterprises (MNE) portfolio of 8(a) companies. MTS is a professional & technical services company that provides customized technology services, logistics/warehouse management, nationwide-program management operations and inventory management talent across the federal government.

Service Center Technician III

Education: Associate’s Degree or Certificate from technical training institute

Experience Required: A minimum of three years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.

Specialized Experience: At least three (3) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

Duties: The Service Center Technician III handles the most complex IT technical support requests for the DOI/IA user base. The Service Center Technician III shall assist the Service Center Lead(s) in managing and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. The Service Center Technician III shall independently analyze and resolves operational issues for the technical support center and shall assist the Service Center Lead(s) and Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution. The Service Center Technician III shall assist in providing reports for technical support activity, property accountability, and event schedules.

Preference in filling this position will be given to qualified Native American Indian applicants in accordance with the Indian Preference Act.

Miami Nation Enterprises is an Equal Opportunity Employer.