Description

JOB SUMMARY:

The Online Support Specialist will help students navigate their online learning experience and will serve as the in-person counterpart, so students feel supported both online and on-campus.

ESSENTIAL DUTIES & TASKS:

• Manages the Spartans Around student learning space on campus. Responsibilities include daily student attendance tracking, fostering a supportive environment for both online and in-person learning, and providing academic support to online students to promote their success.
• Master the navigation of the Canvas and Blackbaud systems to monitor student assignments, track work completion, and evaluate overall academic performance. Promptly communicate any academic concerns or challenges experienced by students to the online team.
• Serve as an on-campus technology point person for students, parents, and teachers.
• Supports students in developing course management and time management skills.

Qualifications