Description

General Purpose:

The HR Total Rewards Manager contributes to excellence in operations and fosters an exceptional employee experience. Serving as a key member of the human resources department, this position ensures alignment of HR policies and procedures with business objectives and legal standards. The HR Total Rewards Manager is primarily responsible for managing, executing, and supporting HR programs, practices and policies in the areas of compensation, benefits, leaves and accommodations, HR technology, compliance and risk management. The position serves as a back up to other positions within human resources and needs to maintain a working knowledge of all HR operations.

Essential Functions:

• Establish an intimate understanding of the association, develop and maintain trusting relationships with association leadership and front-line employees, and foster open lines of communication in order to provide HR solutions that support business objectives and position the department as a credible resource.
• Collaborate with the Director on the design and implementation of comprehensive total rewards strategies aligned with association goals and industry best practices.
• Manage the design, implementation and administration of the benefit and compensation programs. Ensure timely completion of compliance related activities. Perform quality control audits as necessary.
• Manage leaves of absences, worker’s compensation and accommodation processes including overseeing all aspects of claims and accommodation requests.
• Drive an exceptional employee experience by evaluating current programs through research, surveys, benchmarking and analysis of trends to ensure programs are competitive, current and cost effective.
• Implement strategies and initiatives, serving as a partner to the association and supporting a high-performing, positive and engaged work culture. Use a mixture of technology and efficient human processes to create a high-touch candidate/employee experience that can scale with association growth.
• Serve as the main point of contact for employees regarding questions, concerns and claims. Provide timely and accurate information to employees and guide them through applicable processes.
• Develop and implement effective education and communication strategies in areas of responsibility. Manage content on the employee intranet, ensuring relevant, accurate and timely information.
• Manage vendor relationships driving outcomes and ensuring adherence to service expectations. Manage contract details and facilitate renewal processes. Provide a proactive approach with vendors to analyze spend and trends, making appropriate recommendations for timely changes.
• Responsible for data analytics and metrics within scope of leadership to demonstrate outcomes, support goal and KPI execution and assist in strategic decision-making and compliance reporting.
• Stay up to date on industry trends, regulations and best practices in areas of responsibility and provide expertise in both technical aspects and plan/program administration.
• Collaborate with the HR team to continuously evaluate and streamline processes to enhance efficiency, accuracy, and employee experience.
• Maintain a proactive approach to compliance with federal and state regulations including but not limited to those that govern employee benefits, leaves, compensation, required postings and notices, and record retention. Ensure compliance is administered and up to date with all regulatory and legislative reporting activities.
• Manage HR systems and technology to properly support programs in areas of responsibility. Maintain data and records in accordance with internal and external record retention requirements. Retain working knowledge sufficient to perform back-up responsibilities in other human resource functions.
• Other duties as assigned to ensure the success of the association.

Supervisory duties:

• Dependent on HR structure, may supervise HR individual contributors.

Qualifications

Knowledge, skills, and abilities (required unless otherwise noted):

• Experience with benefits administration and management of compensation programs.
• Leave management experience and knowledge of L&D, OD, TA and employee relations is preferred.
• Working knowledge of federal and state employee law and regulations in areas of responsibility.
• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values/behaviors.
• Knowledge of a broad range of human resources strategies and practices with the ability to apply these strategies and practices.
• Excellent verbal, written communications and negotiation skills.
• Excellent critical thinking skills and the ability to produce strategic outcomes.
• Ability to maintain confidentiality, handle confidential records, employ discretion appropriately and handle sensitive information with diplomacy.
• Comprehensive business acumen.
• Strong customer service orientation with the ability to establish and maintain effective working relationships at all organizational levels.
• Ability to work autonomously, self-direct tasks, produce timely and accurate outcomes and meet deadlines in a fast-paced and changing environment.
• Excellent organizational skills and attention to detail that transfers through day-to-day work and interactions, fostering sustained confidence in HR team and Association.
• Ability to use a desktop PC, laptop and/or Surface with mobile device app integration.
• Proficiency with Microsoft Office.

Education:

• A Bachelor’s Degree in business administration, human resources or a related field is preferred.

Experience:

• 5 years’ experience in managing and executing a variety of human resources programs in any of the following areas based on position responsibilities and depending on specific needs of the Association: benefits, compensation, leaves and accommodations, talent acquisition, compliance, HRIS, performance management, learning and development, organizational development and/or employee relations required.

Additional Requirements/Licenses/Certifications:

• A professional certification in human resources, benefits or compensation is preferred.

A combination of experience and education will be considered in lieu of education and experience requirements.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers.
• Regular, reliable and predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business: 
  • Ability to read, write, edit. 
  • Ability to converse, discuss, convey. 
  • Includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research. 

• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities: 
  • Ability to perceive, identify, recognize. 
  • Ability to detect, determine, discern, judge. 
  • Ability to assess, estimate, compare. 
• This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc.
• While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities: 
  • Ability to operate PC/keyboard and other office productivity equipment. 
  • Ability to position self to traverse/navigate around typical office setting. 
  • Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.