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Job Information:
Title:Director, Claims OperationsOpening Date:05/15/2024Closing Date: 06/05/2024Authority:TA/OADepartment:Revenue ControlDivision/Unit:Revenue Control/Claims OperationsReports to:Chief Officer, Customer RelationsWork Location: 2 Broadway, New YorkHours of Work: As Required
Compensation:
Salary$100,700 – $142,929 (Grade C, 657 hay points)
Responsibilities:
The incumbent is responsible for planning, developing, administering, and coordinating all functions, projects and services related to Claims Operations, ensuring accurate processing of over 300,000 claims annually. The incumbent is responsible for establishing a unit structure, which enhances service and product delivery; identifies goals; implement strategies for the accomplishment of the division’s broader goals; design and introduce programs to enhance process and staff performance; delegate responsibility without compromise; and coordinate with internal and external departments. The incumbent will plan and devise the operation and workforce transition from MetroCard to OMNY in the near future.
Education and Experience:
Desired Skills:
Selection Method:
Based on evaluation of education, skills, experience, and interview.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Full Time
Transportation
$175k-229k (estimate)
05/18/2024
06/05/2024
new.mta.info
BRONX, NY
15,000 - 50,000
Private
$3B - $5B
Transportation
The following is the career advancement route for Director, Claims Operations positions, which can be used as a reference in future career path planning. As a Director, Claims Operations, it can be promoted into senior positions as a Top Claims Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Claims Operations. You can explore the career advancement for a Director, Claims Operations below and select your interested title to get hiring information.