JOB SUMMARY

Handles front desk and medical records duties.

SUPERVISION: Reports to the Center Manager

RESPONSIBILITIES

• Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Check out patient after they've seen the physician; schedule return visit as needed
• Answer phones; take and relay messages; refer callers to other departments as needed
• Copy, scan and mail documents and forms as needed
• Performs related work as required.

TYPICAL WORKING CONDITIONS:

• Exposure to patients and public
• Exposure to paper products including carbon
• Regular use of computer keyboard, mouse, and telephone
• Work may be stressful at times
• Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES:

• Ability to maintain strict confidentiality on all patient issues
• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to adjust to various personalities
• Ability to work with and without supervision and perform a variety of routine tasks
• Willingness to accept responsibility for established procedures

• High school diploma or GED required
• Knowledge of medical practice procedures and functions preferred
• Knowledge of medical terminology preferred, but not required
• Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
• Strong organizational skills
• Excellent written and verbal communication skills
• Bilingual/Spanish a plus
• Proficient in Outlook and Microsoft Word and other EMR systems
• Flexibility (may require some early mornings and evenings)