Team Rehabilitation is seeking a dynamic individual to be that important first point of contact within our clinic.

Responsibilities:

• Greet patients in a friendly, outgoing manner; ideal candidate would be empathetic to patient conditions and do whatever is needed to help, accommodate and support the patient's success in therapy
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient's care - including any necessary follow-ups
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate amount of visits which may include working with other staff members to accommodate patient needs
• Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurate data entry into electronic medical and billing record system, including billing changes and follow-up
• Collect Co-pays in an accurate, timely and professional manner
• Input data collected from in-house research; information provided will assist in determining clinic performance
• Assist in clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment
• Able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks

• Must be committed to Team's initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

Other Tasks:

Support multiple clinics

All other duties as assigned by their Supervisor

• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage, but is not necessary
• Experience in other positions requiring customer contact and service is also useful
• Excellent written and verbal communication skills required
• Must possess solid basic computer skills
• Spanish speaking a plus!