1 Customer Service Representative Job in Mnahattan, NY
Medreview is Hiring a Customer Service Representative Near Mnahattan, NY
- Take customer calls and reply to customer e-mails with accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, assistance, and support.
- Review customer or client accounts and provide updates and information about claim audit status and other claim inquiries.
- Verify contact information for requesting documents required for review and safeguarding client and member data in accordance with HIPAA regulations.
- Guide callers through troubleshooting and navigating the company site/e-mail portal.
- Collaborate with other call center professionals to improve customer service.
- Transcribe phone calls.
- High school diploma or equivalent experience is required.
- Experience assisting customers and providing resolutions.
- Knowledge of HIPAA privacy information standards required.
- Knowledge of DRG Validation Review, Cost Outlier Review and Readmission Review.
- Knowledge of claim processing or claim auditing systems and call center software
- Ability to prioritize and organize workload and complete tasks independently.
- Strong quantitative and analytical problem-solving skills.
- Demonstrates excellence in listening, written communication, and interpersonal skills.
- Proficiency in Outlook, Word, Excel, and other applications.
- Previous experience handling medical records is a plus.
- Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents.
- 401(k) with Employer Match - Join the team and we will invest in your future
- Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you’re not feeling well, to observe holidays.
- Wellness - We care about your well-being. From Commuter Benefits to FSAs we’ve got you covered.
- Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional.
Job Summary
Full Time
Insurance
$45k-56k (estimate)
05/13/2024
07/29/2024
medreviewllc.com
Thomasville, AL
50 - 100
Insurance
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Futures, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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