Med-Metrix LLC is Hiring a Patient Coordinator / Patient Liaison - Onsite Near Brooklyn, NY
Job Type
Full-time Description Job Purpose The Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients. They follow through expeditiously to assist patients in obtaining WC/NF insurance information. Duties and Responsibilities
Contact patients and screen for WC/NF insurance on cases referred by client hospital, either over the phone or in person
Review and validate insurance information
Research and verify patient contact information using search engines and hospital computer systems and annotates hospital system with daily notes
Research and resolve pending WC/NF issues
Retrieve information from hospital databases
Verify insurance coverage by using various websites or by calling insurance companies
Update the Firm's internal database with all work that is completed on accounts (actions taken to comminicate with patients, code account)
Obtain and send mail and correspondence to Supervisor
Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Requirements Qualifications
High School Diploma or equivalent is required
Experience in the field of healthcare or insurance plans is a plus
Fully bilingual in Spanish (spoken and written skills) required
Must be proficient in Microsoft Office Outlook
Ability to effectively communicate with patients
Ability to use the internet and learn databases
Strong investigatory and researching skills
Excellent written and verbal skills
Ability to efficiently multitask
Possess a high level of organization skills
Strict adherence to the policies and protocols of the client while conducting themselves professionally at all times
Working Conditions
Ability to work onsite at client location
Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.