Position Summary - Assistant General Manager

The Assistant General Manager is responsible for front-end management to direct and oversee all activities of a restaurant in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

May hire and train new staff or assist management with this process

Promoting cooperative effort, a team spirit, and good morale among employees

Resolving complaints from customers in a polite, friendly manner

Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly; addressing engineering problems involving the cost, installation, and maintenance of such equipment

Ensures kitchen runs in accordance with all applicable health, safety, and hygiene codes and standards. Maintains a DOH score of 95 or better

Approved Serve Safe or other QFO certificate

Coordinates and oversees the day-to-day workflow of subordinate staff in the department.

As requested by the General Manager, conducts or assists with performance evaluations that are timely and constructive

Assists the General Manager with employment actions, including discipline and termination of employees in accordance with company policy

Remain in appropriate and current contact with the Executive team & co-workers via various forms of communication. Email, SLACK, text and call.

Helping with duties of other employees (e.g., cashier, server, cook, etc.) when necessary, because of an unexpected absence or extra volume

Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

Previous restaurant experience required; previous management experience preferred; successful completion of progressive business management training program helpful

Willingness to work evenings, weekends, and holidays as required

Excellent customer service to treat guests like family

Strong communication skills to train and motivate employees

Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly encounters water, sanitation solutions, meat products, poultry products, seafood, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person