Meador Staffing Services is currently hiring a Corporate Customer Service Assistant for a safety counsel that has been in business for over 50 years. The eLearning Lab Monitor & Customer Support Coordinator is responsible for proctoring eLearning labs and assisting Safety Instructors with training preparation and follow-up, managing membership communication, and serving as the front office contact for guests and phone inquiries.

Requirements

• Thorough understanding of and ability to use Windows Microsoft Office programs and Web based browsers and programs
• Basic knowledge of computer hardware
• Proven organizational skills
• High school diploma or general education degree (GED)
• Required to work flexible hours with early morning start times on a regular basis

Essential Job Responsibilities

• Greets guests in person and on the telephone, provides general information, answers questions and directs individuals to appropriate party
• Performs eLearning lab opening and closing procedures
• Checks in trainees and verifies identification where necessary
• Handles confidential and non-routine information
• Escorts trainee to assigned computer, explains the course and/or exam processes, provides necessary training material to trainees, launch course(s) for trainees, monitors trainees and provides technical assistance
• Understands testing procedures for each exam and adheres to company quality and security measures
• Communicates and monitors trainees to ensure adherence to CSA policies regarding sleeping, talking, note taking, cheating, cell phone usage, and others as determined
• Verifies trainee scores
• Reports unethical trainee behavior to management
• Responsible for maintaining professional and clean eLearning labs
• Reports all course problems or discrepancies in a timely and efficient manner to the Program Director.
• Assists with the logistics of classroom preparation, training material inventory and supplies, as directed by the Safety Instructor or Program Director
• Periodically assists in the classroom training activities, including testing procedures
• Maintains course records including rosters
• Creates and sends certificates of attendance to class attendees (both onsite and offsite training)
• Orders and maintains adequate inventory of equipment and supplies, including course materials and headsets
• Schedules meetings, rooms, events and catering as needed
• Maintains membership records in association management database (Pinnacol Safety Group records)
• Other administrative duties as requested

Preferred Skills & Qualifications

• Customer service skills are a must. Strong communication skills - written and oral
• Must enjoy working with the public and have a strong initiative to work independently
• Professional demeanor through written, phone, and face to face communication
• Ability to determine and comply with confidential information
• Problem solving/issues resolution
• Proven ability to work under pressure and make effective decisions
• Must be able to work in a quiet environment and learn detailed procedures

Physical Demands

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee IS FREQUENTLY required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. THE ABILITY to walk up and down stairs is a requirement of the job.

Schedule

Monday – Friday

7:00am – 3:30pm

Payrate

$22/hr. - $25/hr.

If you meet the requirements for this position please contact Meador Staffing Services and ask for Teah Lopez!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

• Monday to Friday
• Morning shift

Ability to Relocate:

• Denver, CO 80204: Relocate before starting work (Required)

Work Location: In person