Job Role: Store Manager
Location: ME EM Mercer Street, Soho New York
Contract type: Full Time

​​About us:​

ME EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.

At ME EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

About the Role

​The ME EM Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.

Responsibilities:

• Drive store sales results to reach goals daily and achieve company targets
• Assist with team recruitment, training, and developing an effective sales team
• Coach and develop successful associates
• Effective communication with all levels of upper management
• Manage staff scheduling and approve weekly payroll
• Provide constructive feedback, resolve all concerns and take disciplinary action as needed Maintain strong product knowledge of the brand
• Implement and maintain visual and merchandise standards
• Build and maintain strong relationships with the team, customers, and colleagues
• Prepare daily, weekly, and monthly reports Suggest and implement business plans that will increase profitability
• Develop and execute store events
• Ensure company policy and procedures are adhered to
• Oversee store operations, including, but not limited to maintaining stock (organization, replenishment, and inventory control) and store cleanliness and general housekeeping Ad hoc projects as assigned

About You:

• Previous luxury retail experience a must;
• Familiarity with this particular customer base a strong plus
• Strong business accountability and follow through
• Proven ability to drive sales results
• Coaching and staff development experience
• Experience creating and maintaining a strong clientele base
• Strong communication skills, both written and verbal

Employee Benefits:

· Competitive salary and incentive schemes

· Competitive medical, dental and vision plan options.

· Generous paid time off policies: vacation, holiday, sick and volunteer days

· A day off to celebrate your birthday

· Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program

· Enhance parental leave package after 2 years of service

· A new uniform allowance for each new season

· Generous Employee and Friends & Family Discounts

· Refer a Friend Scheme

· Opportunity to build a career with a leading global fashion brand

ME EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ candidates, and individuals with disabilities to apply for opportunities within our company.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Job Type: Full-time

Salary: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• New York, NY 10012: Relocate before starting work (Required)

Work Location: In person