Description

SUMMARY: Responsible for supervising the housekeeping staff and maintaining standards of cleanliness throughout the common areas and guest rooms of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Cultivates a respectful workplace maintaining and holding accountable the housekeeping department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
• Directs responsibilities of the housekeeping staff
• Supervises housekeeping staff’s productivity and ensures brand standards are being met
• Provides training to all housekeepers as directed by management
• Inspects rooms to ensure quality standards are met and utilizing the designated software to track and report compliance
• Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise.
• Distributes keys and work assignments to housekeeping staff
• Addresses guest complaints pertaining to rooms or common areas
• Responds promptly to requests from guests and other departments
• Reports any maintenance issues, safety hazards, accidents or injuries
• Completes safety training and certifications
• Handles contaminated articles per company, franchise, and OSHA standards
• Maintains inventory of cleaning supplies and linens; informs General Manager of any inventory needs to ensure stock levels are accurate for each day
• Interviews and selects housekeeping staff
• Prepares work schedules, review and maintains all associate records for timecards
• Ensures teamwork and cooperation between all departments
• Provides progressive discipline when needed with appropriate documentation
• Maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and stored, and reports suspicious activity by guests or others
• Assumes functions of housekeeper as necessary
• Follows company policies and procedures at all times
• Ensures fair treatment and respect of employees and guests
• Other duties as assigned by supervisor or management

Qualifications