If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Representative and be part of a dynamic company that values its employees.

Primary Job Duties

• Initiate and respond to designated customer and supplier inquiries about order status, changes, or cancellations.
• Prepare purchase orders and send copies to suppliers and to departments originating requests.
• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
• Perform buying duties when necessary.
• Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
• Review requisition orders to verify accuracy, terminology, and specifications.
• Prepare, maintain, and review purchasing files, reports and price lists.
• Track the status of requisitions, contracts, and orders.
• Calculate costs of orders, and charge or forward invoices to appropriate accounts.
• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
• Compare suppliers' bills with bids and purchase orders to verify accuracy.
• Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.

Job Summary

• Enter Trade Agreements
• Enter SO
• Customer Communications
• Order Confirmation
• Production Updates
• Order Delays
• Customer Supplied material needs.
• Month End activities
• Consumption of Scrap
• Labor Entry
• End job
• Part number Entry
• Bom Entry
• Formula Entry
• Maintain Customer Quotes
• Enter PO for customer supplied materials.
• Firming Production Jobs and batches

Education and Experience

Required - High School Diploma - or the equivalent (for example, GED)

Preferred - Associate's Degree (or other 2-year degree)

OR an equivalent combination of education and Experience.

Technology

Electronic mail software

• Microsoft Outlook

Enterprise resource planning ERP software

• Microsoft D365
• Appian

Inventory management software

• Microsoft D365

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Hickory, NC 28602 (Required)

Ability to Relocate:

• Hickory, NC 28602: Relocate before starting work (Required)

Work Location: In person