11 Customer Experience Representative Jobs in Hickory, NC
HBF is Hiring a Customer Experience Representative Near Hickory, NC
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
HBF, an industry leader in workplace furnishings and a top brand in the HNI Corporationenterprise, is in search of a Customer Experience Representative to join our team in Hickory, NC!
This is an onsite position with a limited hybrid schedule.
We are not accepting any sponsorships at this time.
Primary Purpose: Respond to all customer and sales representatives inquiries.
- Communicate with customers, dealers, designers, and salespersons in assigned territory via telephone, e-mail, and sales force.
- Review orders for correct specifications; work with , purchasing agents, dealers and sales reps
- Reviews orders for order entry, verify orders, make changes to orders. Enter orders.
- Adjusts and prepares commissions for payment.
- Maintain files for project registrations and special discounts.
- Follows up with purchasing agents, dealers and sales representatives on credit hold orders.
- Works closely with scheduling for shipment information.
- Process quote requests for sales reps and customers
- Communicates with customers and sales reps concerning quality issues; works with Operations and supply chain management for resolution.
- Issues return authorizations and credit requests after approval is established.
- Process proforma invoices
- Process pay-pal payments for Cash in Advance customer orders
- Work closely with credit department to get invoices paid in full
- Daily communication with customers and sales representatives in both written and verbal platforms (ie. Telephone, sales force, email, etc).
- Process sample requests for customers when requested.
What it takes:
Associate’s degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training in customer service/furniture manufacturing; or equivalent combination of education and experience.
Communication Skills- Ability to effectively present information, both orally and written, and respond to questions from groups of managers, clients and customers.
Mathematical Skills- Ability to calculate amounts such as discounts, interest, commissions, proportions and percentages.
Reasoning Ability- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
We look forward to hearing from you!
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.
As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.
How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility
Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion
We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.
We also invite you to visit us at www.HNICorp.com to learn more!
Job Summary
Full Time
$35k-44k (estimate)
01/29/2024
05/22/2024
msagupdate.com
<25
The job skills required for Customer Experience Representative include Customer Service, CSR, Scheduling, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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