We are looking to add to our Customer Service Team. The Customer Service Representative position includes

• Order entry & processing
• Work directly with customers/dealers either by telephone or email
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Keep records of customer interactions, comments and complaints
• Check status on customer orders and provide updates upon request
• Occasional inspections of customer orders prior to shipping
• Ensure customer satisfaction and provide professional customer support
• Work closely with Customer Service manager to ensure proper customer satisfaction is being delivered

*Experience in Customer Service and High End Upholstery Preferred*

Key Competencies

• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Ability to multi-task, prioritize and manage time efficiently
• Ability to handle large workload
• Organizational skills
• High stress tolerance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person