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Customer Service Representative
We are searching for an experienced Customer Service Representative at our Eureka facility. Primary Duties and Responsibilities:
Primary Responsibility:
Act as the face of Maxcess tocustomers, while managing the needs of the customer through all channels.
Manage all quote and orderrequests within one hour of receipt from customer or prospect.
Recommend best product basedon customers’ business application and technical requirements.
Duties and Responsibilities:
- Provide the best-in-class customer service to internal and external customers.
- Configure, communicate, and follow-up on verbal or written quotations to secure orders
- Configure & process new orders in a timely manner and strive towards an overall reduction of order entry processing time
- Enter die line requests, tech support, engineering, and drawing requests.
- Educate customers about terminology to improve order entry process and customer satisfaction.
- Promote collaboration with engineering and manufacturing to meet customers’ expectations by providing a complete drawing package.
- Support the manufacturing facility’s efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
- Work with other Departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
- Monitor expedited shipment dates to ensure customer requirements are met
- Ensure customer files and notes in CRM are current and up to date.
- Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
- Contact customers following sales to ensure customer satisfaction.
- Cultivate an open communication environment.
- Meet assigned revenue objectives. (Quota)
- Provide all necessary competitive information regarding price targets and production locations.
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
- Other duties as assigned to meet departmental and Company objectives.Required Qualifications:
- Bachelor's degree (B.A.or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative configuring products or parts - Ability to sit for extended periods of time
OR
- GED/high school diploma with a minimum of four years’ experience acting as a customer service representative configuring products or parts
- Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
- Position located in Eureka, MO
- Hybrid office / work from home opportunity following training period
Job Qualifications andExperience
- Excellent organizational skills
- Self-motivation to own complicated tasks with minimal supervision
- Basic mechanical aptitude and ability to read dimensional prints
- Ability to problem-solve and handle rejection while maintaining professionalism and motivation
- Willingness to constantly learn new processes, terminology, and products
- Proficiency in basic algebra
- Good verbal and written communication skills
- Proficiency in Microsoft Word, Outlook, and Excel
- Salesforce and/or Oracle CRM experience are a plus
- Experience in an industrial or manufacturing environment is a plus
- Tag and Label industry knowledge and experience are a plus
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Full Time
Durable Manufacturing
$46k-59k (estimate)
04/09/2024
06/08/2024
maxcessintl.com
MANSFIELD, TX
500 - 1,000
1989
Private
MIKE CHASE
$200M - $500M
Durable Manufacturing
Maxcess International manufactures and distributes shafts, chucks, tension control and precision rolls for web handling applications.
The job skills required for Customer Service Representative include Customer Service, Billing, Written Communication, Customer Satisfaction, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.