About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.

Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.

Learn more at matson.com.

About the Role

The Inside Sales Representative (ISR) is responsible for identifying and qualifying accounts for development and potential transition to Outside Sales when revenue thresholds are met. The ISR will develop targeted business, develop and maintain customer relationships, communicate internally and externally via phone, email, and occasionally participate in outside sales calls, quote and negotiate rates as appropriate, maintain Salesforce data, and work with internal stakeholders to deliver superior service to our customers.

The ISR will work in a team environment to meet individual and team goals. Goals may include revenue, market share, volume, service specific goals, forecasting, and others as determined by the Regional Sales Director (RSD). The ISR will work with the regional sales team with the goal of maximizing their time spent with customers, on sales calls, and assisting in day-to-day administrative duties. Also serves as a point of contact in the absence of the regional sales team.

This position researches and gathers market intelligence and communicates to the team members as appropriate. The ISR must be comfortable cold-calling via phone and email. The ISR will contact all unassigned shippers in their region, as directed by the RSD.

What you’ll do:

• Qualify accounts to determine if they remain with assigned ISR or if they require Outside Sales contact.
• Deliver quality, consistent, and timely responses to both customers and Matson internal organization.
• Know accounts’ key personnel and contacts, business practices, competitive environment, tariffs, and overall market information.
• Meet or exceed the required (outgoing) daily/weekly customer call statistic set by the RSD.
• Meet or exceed Target Account, Rate Request, Quote follow-up, and Weekly Report requirements based on the PBM.
• Demonstrate proficiency with Matson Tariffs & Contracts: Hawaii, Guam & Marshall Islands, SPX & Alaska.
• Quote rates and, when appropriate, negotiate rates to ensure freight support.
• Know and understand the various Matson organizational functions and personnel responsible for obtaining information and assistance in all Matson departments.
• Proactively solve customer issues to ensure consistent support.
• Develop and maintain a toolkit of Matson services and schedule to provide accurate and timely information to customers.
• Provide sales support for the regional sales team allowing them to spend more time with the customers.
• Work with operations, customer service, finance, and other business functions to help the regional sales team resolve issues for customers.

You have these skills:

• Excellent Communication and interpersonal skills, drive to exceed expectations.
• Solid work ethic and customer focus. Sense of urgency regarding quality of work.
• Self-motivated and able to work with minimal supervision in a team environment.
• High degree of professionalism and comfort working with external customers.
• Problem-solving and critical thinking skills with the ability to research and analyze data.

And these qualifications:

• Two (2) years of college or equivalent experience.
• Demonstrated proficiency with GATES and all web-based applications, or the ability to learn the systems.
• Familiar with Microsoft Office Suite such as Word, Excel, Outlook, and Salesforce.

Extra credit if you have:

• Three (3) or more years’ experience in the transportation industry.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

The annual salary range for this position in Washington is $70,000 - $75,000. The salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching, cash balance plan and profit sharing, along with 13 paid holidays, 10 sick days and a tiered vacation plan. More information on our benefits can be found here.

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