Description

Job Title : Support Specialist II

Duration : 3-6 month Contract to Hire

Location : Alpharetta, GA

Required Pay Scale : $25 an hour W2

Job Summary : Project Details :

Project Details :

In this role, you will serve as the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on technology, and more.

You carry the weight of service reputation and client satisfaction in your hands.

The nature of what you do every day will not change your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.

There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

Must Haves

• 3-5 Years of experience Banking / Finance / Payments worldClient facing / Call Center Experience (help desk)
• Great Oral and Written Communication great on the phonegreat with email
• Can Multi-Tasking
• Case Management
• Troubleshooting / Service request support
• Escalations
• Any CRM experience

Desired Skills

If they Call Center experience , see if they know / understand call center metrics

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders.

Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and / or phone at : / / 908-393-8600

Last updated : 2024-05-17