The Role:

We are looking for a Senior Technical Account Manager who will work closely with our prospects and customers. In this role your primary focus will be to successfully onboard new customers and drive adoption across our existing customer base. 

Responsibilities:

• Own a set of accounts, providing implementation and building value for our customers
• Work closely with our Product and Engineering teams to provide customer feedback on enhancements to prioritize 
• Drive product adoption across our account base by conducting monthly check-ins and quarterly business reviews with key stakeholders at your accounts
• Collaborate with Relationship Managers to build expansion opportunities and prove value for renewals
• Monitor usage data of how customers are using Matik and provide recommendations on best practices to drive new use cases 

Basic Qualifications:

• 4 years of analytical experience 
• 4 years in a customer-facing role
• Strong written and verbal communication skills
• Collaborative and results-driven
• Proven experience forging positive relationships with Sales teams
• Collaborative experience within SaaS customer success or professional services
• Experience with Salesforce.com platform, Mode, Looker, Tableau OR intermediate to advanced SQL skills

Estimated salary range, depending on experience: $120,000 - $155,000 equity benefits