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Customer Support Specialists perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer. Planners are responsible for planning inventory flow, analyzing statistical data, and using customer forecasts. Safety: Keep work area clean and orderly, follows all company procedures and safety policies Key tasks, duties, and responsibilities: *Download Open Order Reports *Review product information on each order which includes checking stock, leadtime dates, transit times and meeting customer spec requirements *Manage the major accounts monthly forecast for planning inventory *Order inventory by entering transfer orders to meet monthly forecast for major account *Complete inventory reports for major account *Upload inventory data weekly to major accounts inventory system *Process system receiving for major accounts incoming inventory *Enter sales orders for major account *Process sales order in major accounts system *Process shipping of all sales orders for major account to include shipping paperwork, invoices and custom labels *Review all analytical data for all cylinders before uploading analytical data into major accounts system *Resolve analytical issues immediately with responsible lab before uploading data *Follow up on transfer orders to confirm on time delivery *Communicate with filling plants for products that are overdue, shortages, etc. to insure continual product supply *Primary contact for afterhours emergencies for major account *Coordinate emergency situations with major account, Emergency Response Group and Matheson Safety Personnel *Actively participate in Toolbox Talks, Planning Meetings, etc. *Performs all other functions as assigned by Site Manager Quality: *Adheres to all quality system policies and procedures *Recommends and implements improvements to increase productivity, quality and on time performance Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability
Job Requirements: *College Degree or equivalent experience *Planning/Scheduling experience preferred *Strong communicate skills *Ability to pay close attention to details *Solid computer skills/spreadsheets *Ability to prioritize work flow *Overtime may be required
Full Time
Energy
$46k-56k (estimate)
07/17/2023
06/02/2024
SALINAS, CA
3,000 - 7,500
1999
GEORGE SIDMAN
$1B - $3B
Energy
The job skills required for Customer Support Specialist include Scheduling, Planning, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.