Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry tasks to update customer information in our database
- Utilize sales techniques to promote additional products or services to customers
- Conduct outbound calls to follow up on customer inquiries or provide updates on their orders
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of phone etiquette and professionalism in all customer interactions

Qualifications:
- Previous experience in customer service or a related field is preferred
- Bilingual skills (English and another language) are a plus
- Strong data entry skills with attention to detail
- Ability to effectively communicate both verbally and in writing
- Excellent problem-solving skills and the ability to think critically
- Comfortable working in a fast-paced environment and handling multiple tasks simultaneously
- Proficient in using computer systems and software applications

We offer competitive pay rates, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.

Note: Please do not include any contact information such as email or phone number.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Work setting:

• In-person

Work Location: In person