The Massachusetts Rehabilitation Commission (MRC) is seeking a mission-driven, highly organized problem solver to fill the role of Office Support Specialist I. The selected candidate will support the consumer and staff related needs in the Area Office. The Office support specialist I is responsible for providing information to the consumer, case management related duties, and answering questions to support the Unit Supervisor and QVRCs. Responsible for managing consumer related information in MRCIS, data tracking and correspondence. Provide front reception coverage, screening phone calls, greeting customers, providing self-service support, and scheduling of office space or interview rooms. Provide administrative and fiscal support as delegated by the Office Support Specialist II.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Supports Area Office staff with administrative and consumer related needs which includes variety of administrative support services for office personnel including scanning, faxing, mailing, etc.
• Follows office procedures, fiscal operations, and internal controls. Enters data into MRCIS, Utilizes MMARS for fiscal tracking, or Commbuys to ensure policy compliance and efficient and timely delivery of services to consumers.
• Monitor case service procedures relating to administrative functions in the area office, such as, statistical record keeping and reporting.
• Provides exceptional customer service to those seeking or receiving services at the front receptionist area by providing information or timely access to other office staff. Provide customer service support to our self-service Kiosk and phone. Responsible for interview room scheduling, and documentation collection for the Area Office.
• Participate in regular meetings (supervision, team meetings, etc.) with Office Support Specialist II (OSS II) to exchange information, discuss new policies and procedures, and recommend solutions to mutual problems and those presented by management.
• Participate in area office staff meetings conducted by Area Director (Administrator VI) on a regular basis.
• Support the Office Support Specialist II with any fiscal related duties as needed.
• Supports the Area office with scheduling of activities, usage of zoom, Microsoft Teams, and outlook calendar management.
• Perform other duties as required.

Required Qualifications:

• Excellent written, oral, and digital communication skills.
• Ability to understand, explain and apply the laws, rules, policies, and procedures governing assigned unit activities.
• Strong time management, planning, and organizational skills.
• Knowledge and the ability to maintain standard electronic filing systems and records.
• Ability to think creatively, analytically, and to work proficiently
• Ability to deal tactfully, maintain harmonious working relationship with others and establish rapport with persons from different ethnic, cultural and/or economic backgrounds.
• Proficient usage of Microsoft Office products including Excel and Outlook and other software programs.

Preferred Qualifications:

• Skilled in operating general office machines and equipment.
• Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business email/letter preparation.

About the Massachusetts Rehabilitation Commission

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form

For questions, please the contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4.

Applicants should submit a cover letter and resume for the Office Support Specialist I - Boston requisition.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.