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Martin Marietta is Hiring a Customer Service Representative Near Dallas, TX
Position Summary
The Customer Service Representative position is responsible for providing customer service, placing new phone orders, and changing existing orders for ready-mix customers.
Requirements
- Answers the phones and places new orders
- Call customers as needed for dispatchers
- Responsible for total customer satisfaction
- Speak to our customers in a positive and friendly manner
- Answer customer’s questions on concrete products
- Learn to type tickets to Ensure timely delivery
- Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
- Inform shop of trucks with mechanical problems
- Inform maintenance of plant problems
- Assist Drivers in finding job sites
- Get assistance to Drivers in emergencies
- Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
- Wash out Drivers as early as possible
- Learn to take orders for current day and/or future delivery as needed
- Learn to make moves or changes in orders for customers
- Other duties as required
Minimum Education and Experience
- High school degree or equivalent
- Experience in the ready mix concrete industry and a strong understanding of concrete, admixtures, and aggregate
- 1-3 years of related experience using COMMAND data dispatch system
Knowledge, Skills, and Abilities
- Strong computer, phone, and customer service skills
- Excellent communication and organizational skills
- Ability to multi-task in a fast-paced environment
- Willing to work various hours including overtime
- Ability to maintain composure in all situations and not become defensive or irritated
- Knowledge of DFW and surrounding geographic area
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work setting:
- In-person
Application Question(s):
- Can you sit in front of a computer for an extended period of time?
- Do you have experience working under a fast pace/high stress environment?
- Do you have any experience with Ready Mix?
Experience:
- Phone Customer Service: 2 years (Required)
Work Location: In person
Job Summary
Full Time
Energy
$33k-42k (estimate)
05/02/2024
05/03/2024
martinmarietta.com
CALERA, AL
7,500 - 15,000
1993
JOHN HENDERSON
$3B - $5B
Energy
Related Companies
About Martin Marietta
A member of the S&P 500 Index, Martin Marietta employs more than 8,500 employees at operations spanning 26 states, Canada and the Bahamas. A leading supplier of aggregates and heavy building materials, dedicated teams at Martin Marietta supply the resources for the roads, sidewalks and foundations on which we live. At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to bu...ild your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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