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Description :
As a member of our Large Market, the Client Service Representative is a critical contributor to achieving a high level of client satisfaction and retention with the collaboration and support of a cross-functional team of Producers, Account Managers, and Underwriters.
The key responsibility within this role is to manage the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision of our partnership.
The primary responsibilities of the CSR is to evaluate client benefit plans and design changes, develop and implement solutions to client issues, and participate in a cross functional team to support Producers, Account Managers, and Underwriters in servicing clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following :
Create and maintain paper and online files for all clients
Manage and prioritize work requests.
REQUIRED EDUCATION AND EXPERIENCE :
Bachelor’s degree or equivalent work experience
Minimum of 2 years client service experience in benefits brokerage and insurance, benefits consulting or benefits administration
Life and Health License preferred; If not licensed, required to obtain Life and Health License within first 90 days of employment.
WORK LOCATION
Work is typically performed in a hybrid manner based out of our Conshohocken,
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.
For more information about our company, please visit us at : .
Last updated : 2024-04-23
Full Time
Insurance
$50k-65k (estimate)
04/24/2024
05/12/2024
The job skills required for Client service representative include CSR, Products and Services, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
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Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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