Purpose:

The carePAC Customer Service Representative is responsible for calling carePAC patients directly to ensure these patients received their carePAC order in addition to answering patients questions regarding using and/or re-ordering carePAC products from Extremity Care.

Duties & Responsibilities:

• Deliver outstanding customer service by responding and handling all calls and emails regarding customer carePAC orders.
• Record customer feedback regarding carePAC products and their experience using these products.
• Maintain a live record of all carePAC accounts and their customers.
• Reach out to carePAC customers to determine if they need to refill their order.
• Develop and maintain professional working relationships with current and potential customers, partners, and vendors.
• Provide status and tracking data to leadership & customers as requested.
• Answer the phone and transfer the call to the appropriate party.
• Assist in the packaging of carePAC products as needed.
• Perform other related duties as assigned.

Skills & Abilities:

• Ability to maintain polite & helpful attitude when dealing with high stress customer situations
• Proficient in Microsoft Office Suite or similar software
• Ability to learn new or updated software
• Ability to work independently & in a team environment as needed
• Ability to work within order management guidelines provided
• Strong attention to detail
• Basic knowledge of office equipment
• Ability to adapt to a dynamic environment

Education & Experience:

• High school diploma or equivalent required
• Experience with office phones preferred