Provide quality, value-added professional service in the culinary department to enable the Banquet department to exceed brand standards for food service, guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist in the supervision of the Banquet Servers, Set-up and Bartenders to ensure the enhancement of our guest experience with good, prompt and courteous foodservice, and by providing and enjoyable function from start to finish. Essential duties and responsibilities include the following (other duties may be assigned):

Supervises the table set up for guest functions-

• Ensures proper placement of china, glassware and silverware on tables.
• Ensures proper placement of chaffers, condiments, heat lamps, utensils, etc. on buffet tables.
• Decorates buffets utilizing height, fluff, props, and flower arrangements.

Supervises the delivery of service to guests-

• Stands at attention 15 minutes prior of doors opening for a function.
• Meets and greets guests as they are seated.
• Helps guests with their napkin and seating.
• Informs guest of the courses that will be served.
• Serves and covers all beverage needs, serves and clears food.
• Loads trays with entrees.
• Lifts and carries trays, at shoulder height, into room and places at station.
• Clears each course to stations and serves the next.
• Exceeds guest expectations, with proper attitude and prompt service.
• Thanks guests after functions.

Supervises the clean up process-

• Puts all items of service on trays for removal, carries trays out and puts them on racks for dishwasher.
• Clears all linen – dirty linen is put into bags and then transferred to laundry carts.

SUPERVISORY RESPONSIBILITIES

Provides supervision to all Banquet team; carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training associates, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems; maintain a continuous open door policy to answer team member questions needing immediate attention.

• Manage the human resources in the department in order to attract, retain and motivate the associates; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

• Maintains a continuous open door policy to answer team member questions needing immediate attention.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED. 3 years serving experience required.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow associates.

MATHEMATICAL SKILLS – Not applicable

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding banquet processes. Must be able to use appropriate judgments as it pertains to supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS

TIPS – TABC Serve Safe Certification

Texas Food Handler’s Card Certification

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift/push/pull 50 pounds. Required to walk, stand, bend, crouch, kneel, and reach. Requires ability to reach, grasp and feel.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any associate may be required to work rotating shifts including weekends, night shifts, and/or overtime. Also, depending on the business demands, hours may be reduced at any time.