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Guest Service Supervisor
Other | Accommodations 9 Months Ago
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Marriott International, Inc. is Hiring a Guest Service Supervisor Near Los Angeles, CA

Job Number 22123408
Job Category Rooms & Guest Services Operations
Location JWMarriott/Ritz-Carlton LALIVE, 900 W. Olympic Blvd, Los Angeles, California, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

07/27/2022

EXPIRATION DATE

08/31/2022

WEBSITE

marriott.com

HEADQUARTERS

LOCK HAVEN, PA

SIZE

>50,000

FOUNDED

1927

TYPE

Public

CEO

JOAN MARSHALL

REVENUE

$10B - $50B

INDUSTRY

Accommodations

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About Marriott International, Inc.

Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.

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The job skills required for Guest Service Supervisor include Scheduling, Coaching, Futures, Customer Support, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Supervisor positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor. You can explore the career advancement for a Guest Service Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Supervisor job description and responsibilities

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

05/05/2022: Portsmouth, NH

Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.

05/03/2022: San Antonio, TX

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

03/27/2022: Port Arthur, TX

Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.

03/28/2022: Columbia, SC

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.

04/19/2022: Waco, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Supervisor jobs

They must meet or exceed guest expectations on very occasion.

04/20/2022: Denver, CO

A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

03/04/2022: Ann Arbor, MI

Establish clear performance expectations.

02/13/2022: Laramie, WY

A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

02/18/2022: Mobile, AL

Ask customers to provide feedback on agents and customer service experience.

04/11/2022: Saint Paul, MN

Step 3: View the best colleges and universities for Guest Service Supervisor.

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