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Summary:
The Marin City Health and Wellness Center MCHWC Help Desk Support Technician Reports directly to the Chief Operations Officer, the Help Desk Support Technician manages service tickets for all QLHC staff and key vendors for Mac and Windows desktops, laptops, wireless devices, and telecom systems. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support approved software, manage all activity to the policy and procedures, and assist with the day-to-day operations of supporting IT related support requests.
The secondary task of this position is to manage the outsourced IT Helpdesk solution, initiate updates and improvements of VPN and monitoring software, manage the setup and shutdown of all new hire and employment termination requests, and manage the computer capitalization inventory.
Essential Duties and Responsibilities:
Supervisory Responsibility: N/A
Required Experience
Preferred Education
Other Preferred Skills
TRAVEL REQUIREMENTS: Occasional need to utilize personal transportation to conduct site visits, and attend meetings.
Work Environment:
The noise level in the work environment is usually moderate.
Full Time
$63k-78k (estimate)
03/21/2024
05/20/2024
marincityclinic.org
Sausalito, CA
<25
The job skills required for I.T. Helpdesk Technician include Customer Service, Technical Support, Operating System, Desktop Support, Computer Hardware, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an I.T. Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by I.T. Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for I.T. Helpdesk Technician positions, which can be used as a reference in future career path planning. As an I.T. Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary I.T. Helpdesk Technician. You can explore the career advancement for an I.T. Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
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