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American Society of Civil Engineers (ASCE)
Reston, VA | Full Time
$117k-153k (estimate)
6 Months Ago
I
S
Marathon TS is Hiring a Technical Lead Near Reston, VA
MarathonTS is seeking a Technical Lead to support our Federal customer in the Washington, DC area. We are seeking a Technical Lead to join our Agile project team in implementing and maintaining our MS Exchange/O365 environment. The ideal candidate will lead the day-today technical operations and maintenance. The technical lead will work with the project manager and subject area leads to maintain highly available systems, optimize Operations team efficiency, implement best practices, and provide technical guidance to government stakeholders.
Technical Lead
We are seeking a Technical Lead to join our Agile project team in implementing and maintaining our MS Exchange/O365 environment. The ideal candidate will lead the day-today technical operations and maintenance. The technical lead will work with the project manager and subject area leads to maintain highly available systems, optimize Operations team efficiency, implement best practices, and provide technical guidance to government stakeholders.
Responsibilities:
Provide technical leadership to the IT CS Operations team that provides system operations, change management, configuration management, user support, IT security, and training. This team includes application, systems, and user support engineers who maintain the high availability of a portfolio MS Exchange "on-prim environment. Provide escalation technical support for Windows, Exchange, AirWatch Mobility, O365, and Office Online. Provide escalation technical support for Physical and Virtual Systems. Coordinate team efforts to resolve service interruptions and other operational issues. Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with application leads for advanced troubleshooting support. Communicate service interruptions and change activity to stakeholders including internal and client management, data center personnel, and other affected teams. Proactively identify and coordinate change activity involving Operations, software development, and external stakeholder teams. Develop and refine standard operating procedures for application support and maintenance. Provide assistance to the Help Desk Manager and support team to resolve user support issues. Collect and report operational metrics including service level agreement compliance. Coordinate with application leads to deliver maintenance software releases. Compile timely, comprehensive, and accurate documentation and or reports as requested. On-call and Weekend Maintenance hours are required.
Required Skills
Minimum 6 years leading IT Technical Ops Teams supporting MS Exchange and software applications. 2-3yrs. experience in Microsoft 365 AD administration 4-5 yrs. experience in Windows AD administration 4-5 yrs. experience in Microsoft Messaging products (Exchange 2013 ) Microsoft PowerShell experience required. Experience supporting Microsoft System Center Operations Manager (SCOM) Experience supporting AirWatch or similar Mobility Solution. Able to monitor Active Directory, Exchange, Mobile Device Management, and regular system maintenance. Strong technical background in systems administration and software application support. Experience using tools such as ServiceNow for incident management and user support requests. Change and configuration management experience. Excellent written and oral communication skills. Experience in relationship building and collaboration within a diverse, cross-functional team. ITIL Certifications are preferred.
CLEARANCE: U.S. Citizenship Must pass background investigation to obtain Public Trust.
EDUCATION: Bachelor's degree in computer science, computer engineering, or information technology
#CJJOBS
Marathon TS is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, or any other characteristic protected by law (referred to as "protected status ").
Technical Lead
We are seeking a Technical Lead to join our Agile project team in implementing and maintaining our MS Exchange/O365 environment. The ideal candidate will lead the day-today technical operations and maintenance. The technical lead will work with the project manager and subject area leads to maintain highly available systems, optimize Operations team efficiency, implement best practices, and provide technical guidance to government stakeholders.
Responsibilities:
Provide technical leadership to the IT CS Operations team that provides system operations, change management, configuration management, user support, IT security, and training. This team includes application, systems, and user support engineers who maintain the high availability of a portfolio MS Exchange "on-prim environment. Provide escalation technical support for Windows, Exchange, AirWatch Mobility, O365, and Office Online. Provide escalation technical support for Physical and Virtual Systems. Coordinate team efforts to resolve service interruptions and other operational issues. Lead troubleshooting, recovery, and root cause analysis efforts. Coordinate with application leads for advanced troubleshooting support. Communicate service interruptions and change activity to stakeholders including internal and client management, data center personnel, and other affected teams. Proactively identify and coordinate change activity involving Operations, software development, and external stakeholder teams. Develop and refine standard operating procedures for application support and maintenance. Provide assistance to the Help Desk Manager and support team to resolve user support issues. Collect and report operational metrics including service level agreement compliance. Coordinate with application leads to deliver maintenance software releases. Compile timely, comprehensive, and accurate documentation and or reports as requested. On-call and Weekend Maintenance hours are required.
Required Skills
Minimum 6 years leading IT Technical Ops Teams supporting MS Exchange and software applications. 2-3yrs. experience in Microsoft 365 AD administration 4-5 yrs. experience in Windows AD administration 4-5 yrs. experience in Microsoft Messaging products (Exchange 2013 ) Microsoft PowerShell experience required. Experience supporting Microsoft System Center Operations Manager (SCOM) Experience supporting AirWatch or similar Mobility Solution. Able to monitor Active Directory, Exchange, Mobile Device Management, and regular system maintenance. Strong technical background in systems administration and software application support. Experience using tools such as ServiceNow for incident management and user support requests. Change and configuration management experience. Excellent written and oral communication skills. Experience in relationship building and collaboration within a diverse, cross-functional team. ITIL Certifications are preferred.
CLEARANCE: U.S. Citizenship Must pass background investigation to obtain Public Trust.
EDUCATION: Bachelor's degree in computer science, computer engineering, or information technology
#CJJOBS
Marathon TS is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, or any other characteristic protected by law (referred to as "protected status ").
Job Summary
JOB TYPE
Full Time
SALARY
$113k-141k (estimate)
POST DATE
05/03/2024
EXPIRATION DATE
05/16/2024
WEBSITE
marathonts.com
HEADQUARTERS
ROYERSFORD, PA
SIZE
100 - 200
FOUNDED
2009
TYPE
Private
CEO
PAMELA SIEK
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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About Marathon TS
Marathon TS is a provider of IT staffing, threat monitoring and security analysis services for businesses.
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The following is the career advancement route for Technical Lead positions, which can be used as a reference in future career path planning. As a Technical Lead, it can be promoted into senior positions as a Technical Training Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Lead. You can explore the career advancement for a Technical Lead below and select your interested title to get hiring information.
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