Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

Description:

• Creates and edits technical and other business documentation, reports and creates presentations, such as user manuals, training materials reports, whitepapers, Web content, online help, etc.
• Confers with subject matter experts and others to collect and organize information required for creation of documentation. Conducts documentation and audience needs analysis and recommends appropriate approach and deliverables to project managers.
• Assists others with appropriate phrasing for document content. Plans documentation development process and coordinates writing projects.
• Manages multiple document review cycles and maintains change control for documents as needed. Completes writing assignments according to organizational standards regarding order, style, terminology, and format.
• Selects photographs, illustrations, charts, etc. to illustrate material as appropriate. May develop presentations and graphics or assist others in doing so. May support training development and delivery. May maintain documentation repository.

Essential Functions & Duties:

• Has great time management skills and strong communication
• Ability to meet time critical deadlines
• Writing daily, monthly, and quarterly status reports.
• Writing application specifications and user manuals.
• Willing to perform Support Help Desk duties as needed.
• Working with team members to collect content, followed by consolidation of the content, grammar checking, and writing/formatting improvements.
• Work closely with internal stakeholders to develop a strong, functional, up-to-date, and well-curated internal knowledge base.
• Writing reports and proposals for audiences of varying levels, project leads to business executives utilizing MS Word, PowerPoint and Excel
• Writing Knowledge Base articles and creating standard document and report templates
• Work closely SMEs to build out internal documentation sites and solicit accurate information.
• Deliver accurate functional documentation on time and with a high degree of quality.
• Document best practices across the organization in real time

Skills, Qualifications and Certifications of Best Candidates:

• 5 years of relevant experience
• Bachelor’s degree in a writing-intensive field or significant work experience in a fast-paced enterprise technology-development environment
• Strong team-player attributes with outstanding communication, organization, and interpersonal skills
• Strong time-management and prioritization skills
• Information gathering and interviewing skills
• Experience in developing internal business and technical documentation
• Comfort with changing dynamic software development situation
• Experience in capturing and maintaining institutional knowledge
• Expert user-level knowledge of MS Office tools (at least MS Word, MS PowerPoint, MS Excel, MS Outlook, MS SharePoint).
• Experience in using enterprise-grade bug tracking systems such as Jira
• Experience in using Atlassian Confluence to maintain document libraries
• Experience in Section 508 accessibility standards/Trusted Tester Certification
• Experience in Agile environments
• Good communication skills – ability to capture information from users reporting incidents and write the information in tickets.
• Ability to follow test scripts to perform manual testing of applications and record test results.

Location: Must reside in commuting distance to Reston, VA (Required)

Citizenship or Work Authorization Required:

• Ability to obtain Public Trust

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $40,000 – $62,000.

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race, creed, color, religion, ancestry, national origin, sexual orientation, gender identity or expression, military status, sex, medical condition, pregnancy, physical or mental disability, personal appearance, predisposing genetic characteristics, family responsibilities, familial status, marital status, status as a victim of domestic violence, political affiliation, arrest records and criminal convictions, or any other characteristic protected by law. Discrimination or harassment based upon these protected categories is expressly prohibited.