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Please note that this role is eligible to work a hybrid schedule once training is completed (approx. 6 months) - 3 days in office, 2 days remote.
The Customer Service Coordinator is a member of a dedicated customer team and is responsible for providing best in class customer service, responsible for engaging with the customer for initial fuel delivery requests, order entry into the ERP system(s), and problem solving on behalf of the customer.
Responsibilities
Teamwork
Initial Delivery Requests and Order Entry
ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues
In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the CSC (e.
g. inventory managed orders, third party portal, customer website, carrier managed) to ensure timely and accurate delivery of service on behalf of the customer
Order Entry
Customer Service
Position Requirements
High School Diploma required
Knowledge & Experience
Qualifications & Characteristics
Work Environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Last updated : 2024-05-11
Full Time
Wholesale
$40k-51k (estimate)
05/12/2024
06/21/2024
mansfield.energy
ORLANDO, FL
1,000 - 3,000
1957
$5B - $10B
Wholesale
The job skills required for Customer service representative include Customer Service, Problem Solving, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.