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Job Summary:
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Hourly Rate: $16.50
Hours: 9 am - 6 pm
Essential Duties and Responsibilities:
Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
$108k-146k (estimate)
05/05/2024
05/18/2024
The following is the career advancement route for Account Administrator positions, which can be used as a reference in future career path planning. As an Account Administrator, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Administrator. You can explore the career advancement for an Account Administrator below and select your interested title to get hiring information.