1 Account Administrator Job in Fort Wayne, IN
CRST The Transportation Solution, Inc. is Hiring an Account Administrator Near Fort Wayne, IN
Job Summary:
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Hourly Rate: $16.50
Hours: 9 am - 6 pm
Essential Duties and Responsibilities:
- Scheduling appointments.
- Responding to emails in the customer service shared email boxes.
- Handle in and outbound phone calls from customers.
- Transfer loads to billing/Checking for required PPW for billing.
- Auditing service fail codes.
- Cover AM’s when on PTO.
- Creating orders.
- Handling customer issues/concerns.
- Reconcile edi error queue.
- Location master file management – adding directions, hours, contact info, etc Customer website management.
Work locations of each position will be determined during the hiring process. Each work location will depend on business needs and the essential functions of the position.
The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Experience
Preferred- 2 year(s): Customer service experience
Education
Preferred- Associates or better
Skills
Required- Time Management
- Speaking
- Reading Comprehension
- Active Learning
- Judgment and Decision Making
- Critical Thinking
- Coordination
Job Summary
Full Time
Transportation
$106k-145k (estimate)
03/28/2024
05/27/2024
crst.com
VESTAVIA, AL
3,000 - 7,500
1955
JOHN M SMITH
$500M - $1B
Transportation
Related Companies
About CRST The Transportation Solution, Inc.
CRST is one of the nations largest transportation companies with revenues of $1.4 billion and more than 5,000 employees and contractors nationwide. Through all of our operating companies, we provide total transportation solutions and comprehensive logistics services to customers all over North America. We know the extraordinary dedication and work ethic of CRSTs employees have been the power behind our success. CRSTs explosive growth over the past five years allows us to continue expanding our workforce. We are currently recruiting talented people with moxie the ability to face challenges wit...h spirit, courage and determination, the IT factor that makes our company and employees successful. If you have moxie and are looking to join an extremely successful, stable company with many advancement opportunities look no further. Please check out the list of available opportunities on our careers page.
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The job skills required for Account Administrator include Customer Service, Problem Solving, Integrity, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Administrator positions, which can be used as a reference in future career path planning. As an Account Administrator, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Administrator. You can explore the career advancement for an Account Administrator below and select your interested title to get hiring information.
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