Description

SUMMARYMaison de la Luz seeks kind, curious and industrious candidates to join our hospitality team.

A distinctive Southern guesthouse from Atelier Ace, Maison de la Luz offers a luxurious New Orleans hideaway — steeped in unorthodox design and easy elegance. With 67 resplendent suites, private sanctuaries and bespoke concierge service, Maison de la Luz is a lighthouse for the senses: elegance, unconventional and is marked by generosity of spirit. All that’s missing is you.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

• Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
• Reviews forecasts, labor reports and productivity reports.
• Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
• Ensures hotel implementation and compliance of Ace Group International LLC policies and procedures as well as brand standards.
• Oversees the sales and marketing activity and results.
• Participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
• Leads lead staff/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Facilitates hotel meetings (i.e. Lead Staff; Staff Meeting; All Team Member Meetings, etc)
• Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
• Works with Revenue Manager to maximize hotel performance.

SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:

• Develops the skills and abilities of direct reports.
• Monitors high potential department heads and team member activity and ensures their growth within the company.
• Communicates with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
• Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.
• Attends industry meetings and participates in industry organizations.
• Participates in and maintains active community relations.
• Participates in and ensures the hotel maintains active college relations.
• Participates in corporate activities and meetings, as requested.
• Travel on behalf of his/her respective Ace Hotel property.
• Input and retrieve information from computer system for file maintenance, correspondence and preparation of forecasts.

Qualifications

ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Atelier & Ace Culture & initiatives
• Technologically sound with Microsoft Office applications.
• Ability to compute complex mathematical calculations.
• Ability to perform critical analyses.
• Excellent presentation skills (written & oral).

REQUIRED EDUCATION and/or EXPERIENCE
Four-year college degree required, preferably in hospitality management, business management, or related field. Preferred 5 years minimum experience showcasing successful track record in hotel operations and leadership. Hotel general management experience preferred. Must have a proven track record of successes in achieving revenue and service objectives. Proven ability to recruit, motivate and train a team of professionals.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:

• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.
• Ability to compute complex mathematical calculations.
• Ability to act with patience, tact, and diplomacy.

PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit, walk, and stand continuously.
• Lift / carry 10lbs (frequently) and 25 lbs (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

We are an equal opportunity employer, committed to a diverse workforce.