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The Client Program Director collaborates across the global teams to discover new opportunities for our clients and our community.Our vision is to be the global integrator of container logistics.The Client Program Director will be responsible for researching, planning, developing, and growing the current client's business while implementing our global integrator view to the customer. We work closely across multiple teams as an account leadership role for specific to build joint plans to grow the customers' partnership. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
Role Responsibilities:
Partner with Client Leadership/Internal Commercial & Product to drive the strategic growth plan, program roadmap, and manage client needs and expectations based on specific initiatives
Must be able to speak consultatively with all members of the client and internal team(s), including client services, project management, IT, financial, product team members and senior management when necessary
Maintain & improve customer satisfaction levels with NPS & Voice of the Customer
Maintain & improve internal satisfaction levels with Voice of Key Stakeholders
Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance
Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance
Own all customer initiated and internal projects to ensure internal resourcing is appropriate to execute within the agreed timeline. Compile and own the program/project plan.
Serve as main point of contact for collaborating with implementation when new business is implemented
Ensure all SOP(s) are updated maintained and adhered to. Any shortfalls are corrected on priority.
Ensure all billing processes are accurate, timely, and being followed by owning the IOP and sharing with operations
Ensure operations is updating and maintaining all IOP(s). Any shortfalls are corrected on priority and escalated to the Client Program Director
Host and engage in regular customer service calls with operational teams globally
Report in collaboration with the Key Client Director on performance, projects, customer temperature, and team updates monthly through Executive Summaries to the internal leadership team
Collaborate with Key Client Director to prepare and host Quarterly Business Reviews
Host and collaborate with client contact on bi-yearly strategy sessions to review strategically about the client's strategy to offer creative solutions. Align with internal leadership to bring Maersk's One Integrator that will accelerate the client's growth plan
Collect, validate, consolidate, monitor, and report any significant customer requirements, expectations, and trends
Support the commercial and product teams with enquiries and expertise into new areas of business
Develop and maintain a strong partnership with the customer to achieve financial results; establish programs to improve customer awareness at all levels of the organization
Review global operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly.
Implement value creation by submitting and monitoring cost reduction projects in the Maersk delivery and support cost reduction projects in the customer supply chain.
Ensure the account perspective is communicated to the global community and ensure the global policies are appropriate and can be implemented in the account solution
Establish procedures that will minimize Maersk exposure to risk associated with compliance, trade controls and HSSE
Follow on-boarding procedures for any new hires to set up for success
Maintain a Program Management pipeline & have a succession plan in place
Be involved in objective setting & performance management of the global operational team
Ensure to manage team also by providing recognition & feedback pro-actively
Work collaboratively across the Maersk Customer Experience organization to share best practice and expertise with other colleagues and participate in local and regional workshops and training sessions
Evaluate Maersk products against the current customer supply chain and make recommendations to KCM/Regional Head of PM for improvement projects and additional solution sales
Participate in global SME community and sharing across GPDs
Drive 1 high impact project yearly
Experience & Skills:
Required
Bachelor Science degree preferably in Business/Supply Chain
3 years relevant experience with a proven track record in operational management
Understanding and passion for driving Operational Excellence and Value Creation in the business
Excellent ability to build relationship with customer and internal stakeholder
Ability to work in a matrix organization and drive outcomes with influence decision makers
Proven and sustained track record of delivery, with focus on driving results through others
Experience of working with wide variety of complex operational and commercial challenges
Exposure and understanding of Business Improvement / Lean tools
Excellent communication and influence skills
Ability to interface with regional and globally management teams
Being a team member supporting the global/regional/country teams proactively
Ability to build strong effective networks
Knowledge of risk management with the ability to identify activities
Preferred
PMP
CSCP
Six Sigma
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.Full Time
Transportation
$142k-185k (estimate)
03/25/2024
04/25/2024
maersk.com
FLORHAM PARK, NJ
1,000 - 3,000
2011
SREN SKOU
$1B - $3B
Transportation
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