15 Director of Client Services (Work Comp & Liability Claims Management) Jobs in Newark, NJ
ELITE is Hiring a Director of Client Services (Work Comp & Liability Claims Management) Near Newark, NJ
REPORTS TO: Vice President, Client ServicesPOSITIONS SUPERVISED: Not applicableTRAVEL: RequiredDUTIES AND RESPONSIBILITIES:
- Manages essential account set-up functions for new clients
- Continually monitors COMPANY’s service to assigned client accounts
- Provides consultative stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs; providing program recommendations
- Conducts client visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal, contract revision, and Client Service Instruction preparation.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
- Resolves all major customer service issues; identification of proactive solutions
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Responsible for budget preparation and profit and loss on assigned accounts in conjunction with Branch and Regional management.
- Managing Captive, Self-insured Groups/Pools, and Program Administration business as part of the alternative risk solution segment.
- Ability to produce analytical program data through graphs and tables, use spreadsheets efficiently, and perform calculations and automation to process large volumes of data.
- Ensures compliance with all applicable Quality initiatives.
- Travel as required.
- Excellent oral and written communication skills, including presentation skills
- PC literate, advanced skills in Microsoft Office products, Excel, PowerPoint
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work independently and in a team environment
- Excellent account rounding ability
- Strong understanding of workers’ compensation and liability; In-depth knowledge of client servicing
- Knowledge of Alternative Insurance Solutions including, Captives, SIGs, and Program Administrator business
- Ability to handle conflict and confront challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
Job Summary
Full Time
Specialty Trade in Construction
$153k-200k (estimate)
01/28/2024
06/25/2024
LINDEN, MI
50 - 100
2018
$10M - $50M
Specialty Trade in Construction
Related Companies
The job skills required for Director of Client Services (Work Comp & Liability Claims Management) include Leadership, Customer Service, Presentation, Written Communication, Microsoft Office, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Client Services (Work Comp & Liability Claims Management). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Client Services (Work Comp & Liability Claims Management). Select any job title you are interested in and start to search job requirements.
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