Maintenance Technician - Presidential City

Job Posting

Roles and Responsibilities 

Reporting directly to the Sr. Maintenance Manager and working closely with a skilled team of Mack associates, the Maintenance Technician assists the Sr. Maintenance Manager in ensuring that the physical aspects of the Community meet the Company’s established standards for safety, appearance, and operation within the budgeted financial goals. The Maintenance Technician assists in preparing inventory of “ready” apartments to support the community’s marketing and leasing efforts, scheduling contractors, or assisting in completing the turn process, completing work orders, and inspecting ready apartments for move-in quality. Responsible for complying with the Company’s and the Community’s operating and safety policies and procedures and adhering to Federal, State and Local laws pertaining to the operation of the Community. This position is also responsible for complying with all State, Federal and/or Local Fair Housing laws.

Mack Property Management (MPM) seeks confident, resourceful, and self-initiating team players with the ability to thrive in a fast-paced, multi-pronged work environment where each individual contributor is expected to drive projects forward while also working collaboratively to achieve shared goals. Associates are expected to make important decisions about operational approaches while leveraging the strengths of the team to deliver high-quality, high-impact work that will lead to the success of our reputation. 

Candidate Specific duties and responsibilities include:

Diagnoses and performs minor or routine maintenance or repair involving the following as directed by the Maintenance Manager:

• Electrical and plumbing (including water lines)
• A/C and heating systems, boiler, gas and electric
• Appliances (when applicable)
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Walls, tile, carpet, flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans 
• Gas fixtures and appliances (where applicable)
• Shutters, doors, cabinets, windows, sliding glass doors
• Door locks, P. O. boxes and locks
• Security systems (where applicable)
• Water intrusion
• Pool areas, tile, hot tub/spa, pool furniture
• Assists with ensuring make-ready repairs are completed correctly and on schedule; 5-7 day turns. 
• Assists in ensuring adequate number of make ready units are available (40% at all times) and that the products are up to company standards.
• Assists with vacant unit “trashed-out” as assigned.
• Inspect vacated apartments and complete make-ready checklist as assigned. Inform supervisor of needed maintenance and repairs.
• Inspect exterior of the property as assigned. Perform building and common area upkeep daily in accordance with company standards. Assist in keeping grounds neat and free of litter.
• Respond to HVAC trouble calls and complete HVAC repairs and replacements, as may be needed, according to applicable codes and laws.
• Communicate needs for parts and supplies to Maintenance Manager.
• Perform effective emergency maintenance (after hours) as required.
• Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. 
• Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepared maps indicating same. 
• Uses company timekeeping software to document time and attendance, approving timecard for each pay cycle.
• Completes annual/monthly training in the company LMS software.
• Performs other duties as assigned.
• Consistently demonstrates commitment to our mission and core values (Integrity, Excellence, Care & Respect and Vitality).
• Adherence to all Mack Property Management employee policies, Code of Conduct and applicable rules, laws, regulations, or bargaining agreements.

Essential Skills/Attributes of the Ideal Candidate 

• Ability to handle and prioritize multiple tasks and meet all deadlines.
• Excellent verbal and written communication skills.
• Ability to use hand tolls and power tools.
• Excellent organizational and attention to detail.
• Strong problem-solving skills
• Strong technology skills/abilities.
• Ability to analyze risk and escalate.

Required/Preferred Education and Experience

• High School diploma preferred or equivalent, technical school preferred. Equivalent combination of education and experience will be considered
• Minimum of one year of multi-family maintenance technician experience preferred
• Experience and knowledge of all aspects of maintenance repair and service of HVAC equipment, stoves, refrigerators, dishwashers, washers, and dryers, etc. required.
• Experience and knowledge of painting and sheetrock repairs required.
• Experience and knowledge of electrical repairs such as breaker replacement, ceiling fan installation, building light installation, etc. required.
• Experience and knowledge in plumbing repairs to include use of snake or jet vac to handle building backups, etc. required.
• Knowledge of proper safety precautions required.
• Pool maintenance certificate preferred
• Certified Apartment Maintenance Technician (CAMT) desired
• HVAC certification; I and II or Universal preferred
• EPO certification preferred
• Experience with RealPage Software/Products, OneSite Mobile Maintenance and Leonardo 24/7 preferred.

Work Environment/Physical Demands

• Occasionally exposed to work in high, precarious places.
• Occasionally exposed to outdoor weather conditions.
• Risk of electrical shock
• Noise level is usually moderate.
• Prolonged periods of standing and walking throughout the shift.
• Use hands to finger, handle, or feel and reach with hands and arms.
• Frequently required to talk and hear
• Must be physically able to sit, climb, balance, bend, stoop, kneel, crouch, or crawl throughout the shift.
• Must be able to lift up to 50 pounds occasionally.
• Must be able to push/pull up 100 pounds occasionally.
• Must be able to carry up to 50 pounds occasionally.
• Vision abilities required to include depth perception and ability to adjust focus throughout the shift.

Compensation, Benefits and Requirements

Salary for this position is highly competitive and commensurate with experience. The compensation structure includes an hourly base, overtime available, paid bi-weekly. In addition to your base salary, you will be eligible to participate in MPM’s Renewal Bonus program for non-exempt employees, conditioned on your continued employment in good standing as of the applicable bonus payment date. This is a full-time, HOURLY position located in Philadelphia, PA requiring 40 hours per work week. MPM offers a well-rounded benefits package, including health, disability, life, and 401k retirement. A generous time off program aligns with our core value of Vitality where we believe in fostering a culture of well-being.

About MACK Property Management

MACK is more than a property management company. We strive to do things differently by delivering a personal and distinctive experience to our customers. We believe in bringing the quality of life and living to our residents, employees, and partners. We believe in doing the right thing, making a difference and leaving a legacy we are proud of. We hold a high standard of excellence for ourselves, colleagues, and partners. We genuinely care for and respect ourselves and others. We support thoughts, actions and behaviors that add to our personal and professional vitality and well-being.

Mack Property Management is an equal opportunity employer and commits to employing applicants from diverse backgrounds of all kinds.