The Luxe Sunset Blvd Hotel is looking to add a Housekeeping Manager :to our team. When you join the Luxe family, you enter a world of possibility!

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard Hotel provides an oasis of elegance and style by welcoming guests to one of California's most distinguished addresses.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes accessing the best of LA easy.

Department: :Housekeeping
Accountable To: :Director of Operations
Status: :Exempt
Salary Range | Employer Estimate: :$66,000- $79,500 base

• Provides a clean, well-maintained hotel by supervising the Laundry and Housekeeping operation.

• Schedules employees in accordance with the forecasted occupancy; adjust staffing as necessary for sudden changes in occupancy.

• Coordinates availability of rooms with Front Office Managers.

• Supervises the daily activities of the Housekeeping staff.

• Monitors the responses on customer comment cards, identifies problem areas and formulates solutions.

• Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow-up.

• Strives to prevent accidents within the department.

• Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines, and equipment.

• Schedules and supervises all rotational and special cleaning programs as required.

• Secures keys in accordance with hotel’s key management policy.

• Actively manages the “Lost and Found “process.

• Meets and exceeds customer expectations by ensuring department provides excellent service and teamwork.

• Conducts training on a regular basis.

• Provides staff with the skills training on a regular basis.

• Utilizes one-on-one training skills.

• Monitors service and teamwork on regular basis and counsels employees on providing excellent service and teamwork.

• Maintains safe working conditions within department and hotel.

• Insures that all employees follow safety rules and procedures.

• Takes corrective action where required to improve safety of work areas.

• Plans and coordinates activities by working closely with all operational departments.

• Maintain open line of communication with appropriate managers.

• Checks daily for out-of-order rooms, VIP rooms, and special accommodation requests.

• Coordinates group arrivals and departures with Front Office mangers.

• Prepares reports as requested to develop a more informative database for improved management decision making and critical; evaluation of work activities.

• Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of team members.

• Interview hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination for staff members.

• Assures the maximization of total room occupancy by supervising the accurate listing of all vacant clean rooms.

• Pre-blocks all special requests and/or VIP accommodations.

• Controls and pre-assigns code markings for groups booked.

• Provides effective sales effort at Front Desk to maximize rooms and revenue.

• Maintains safe working conditions within department and hotel.

• Ensures that all employees follow safety rules and procedures.

• Takes corrective action where requires to improve safety and work areas.

• Ensures that all employees are trained in emergency procedures.

• Reviews the amenity next day’s Arrival Report each night to identify VIPs and packages, ensures that proper amenity arrangement have been organized.

• Personally checks all VIP rooms and coordinate housekeeping requirements with Front Office Manager or Sales Team.

• Confirm that all amenities are in place prior to arrival.

• Keeps supervisor fully informed of all problems or matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standin/walking the majority of scheduled shift
• Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
• Reaching: Constantly

Benefits::

• Medical, Dental, Vision and Life Insurance

• FSA Medical

• Cellphone Reimbursement

• Short Term Disability and Long-Term Disability

• 401(K) Plan (up to a 6% match)

• Vacation and Sick Leave

• Tuition & Wellness Reimbursement

• Employee Dry Cleaning

• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels::

Although Luxe is the brand name of our Hotels, "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!

With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.