What's the role?

The Store Operations Manager will be responsible for overseeing the success of both the retail and digital production of the site location . These responsibilities include but are not limited to people management, inventory management, logistic operations, business development, and ensuring operational excellence at all times. The ideal candidate functions well as a leader in a cross-team environment and is ready for any challenge that comes your way. Experience within technology and retail industry is a plus!

What you'll do:

• Oversee day-to-day production and retail store operation.
• Recruit, manage and retain a team of people to operate the location.
• Ensure all fulfillment operations are running with optimal precision
• Liaise with state lottery officials and lottery ticket and equipment providers to resolve quality and compliance issues 
• Become a company expert on the full Players Café catalog
• Test existing front-end and back-end features periodically and report findings accordingly
• Prepare for the launch of new products within the state by building our operating procedures
• Develop and construct new and existing Standard Operating Procedures (SOP’s) as needed
• Conduct audits on lottery inventory and accounting 
• Identify and attend local events to increase brand awareness and community support
• Collaborate with HR and management in recruitment activities for the team
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Assign additional projects to the staff and ensure timely completion

What you need:

• Bachelor's degree or equivalent work experience
• Proven experience as a General Manager or similar executive role
• Knowledge of business process and functions (New Store Openings, Finance, HR, Procurement, Operations etc.)
• Experience in creating, optimizing and implementing processes
• Available to work a flexible schedule including evenings and weekends
• Ambitious drive, strong individual contributor and team player
• Affinity for technology and a can-do attitude
• Familiarity with G-Suite tools and E-commerce platforms

What's nice to have:

• Expert level knowledge of lottery products and equipment 
• Comprehension of different states gaming laws and commission structures 
• Experience in lottery focused marketing campaigns and sales initiatives
• Bi-lingual English and Spanish Preferred

What you'll get:

• Competitive Salary
• Performance based bonuses
• Future equity in the company
• Awesome working environment
• Paid Time-Off
• Health, Vision, and Dental Benefits
• Team events