The Operation Manager supports and manages Janitorial cleaning service operations for partner contracts. This position formulates partnerships across the operations and the HR team to deliver value-added services to staffing, contract partnerships, and workforce that reflect the business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Experience leading teams, including managing all aspects of hiring and performance management
• Proven leader who can coach team members in a positive fashion to improve performance while still holding the team accountable to standards
• Passionate about customer service, and proven track record of improving the quality of service
• Ability to multitask and prioritize goals and multiple projects simultaneously
• Flexible with their schedule to monitor work at night on occasion
• Ideally understands the fundamentals of financial management
• Manage all operations and personnel in the assigned department with overall responsibilities for production, safety, quality, and other activities necessary to provide the contracted services.
• Ensure increasing levels of customer and employee satisfaction while improving the efficiency of manpower, supply, and equipment.
• Manage operations by maintaining efficiencies to reduce cost, increase add-on account sales and improve profitability; to meet the fiscal budget for the department
• Provide leadership and support in a 365x24x7 work setting, being available for emergency and off-hour support.
• Promote strong safety culture and work environment.
• Train and manage Site Supervisors, and Project Leads
• Continually evaluate procedures, methods, and equipment for purposes of improving performance, efficiency, and reducing cost
• Other duties as assigned

QUALIFICATIONS

EDUCATION, LICENSE, and/or CERTIFICATION

• BA/BS degree, or equivalent work experience
• Must have a valid Driver’s License

EXPERIENCE and/or KNOWLEDGE

• Proficient in Microsoft Office Suite
• 4 years of supervisory experience in a commercial cleaning environment

SKILL and/or ABILITIES

• Ability to speak and understand Spanish
• Excellent organizational skills and attention to detail
• Excellent communication skills and interpersonal skills, the ability to interface with a wide variety of people, and a truly professional approach
• Self-motivated, goal-oriented, assertive, and a proven track record in exceeding objectives
• Strong process management and reporting skills
• Ability to lift at least 25 pounds
• Ability to operate various janitorial machinery (vacuums, buffers, extractors, etc.)
• Committed to the highest level of ethics, determination, and a “desire to succeed”
• Strong time management and multi-tasking skills for deadline-driven projects

TRAVEL

Negligible

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, be able to lift approximately 25 pounds, and have a neat and professional appearance

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law