As the Experience Associate you work side-by-side with the Experience Manager to ensure the smooth and efficient operational procedures on-site, enabling LIVunLtd to provide the highest level of customer service. The Experience Associate must establish and implement short and long-range objectives for the respective assigned location, oversee related functions and activities, and administer company policies and procedures.

ESSENTIAL RESPONSIBILITIES

Operations Facility Management

• Assist in overseeing the day-to-day facility operations.
• Supervise and execute the daily upkeep of amenity facilities; including, but not limited to, the cleaning and maintenance of equipment and amenity spaces.
• Ensure compliance with safety/emergency/incident/accident protocols.
• Maintain effective communication with Experience Manager, residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
• Assist in managing daily aspects of the staff members to ensure tasks are completed and goals and client needs are met.
• Assist in the training, educating, monitoring, and coaching of on-site staff regarding all facility procedures.
• Report challenges and arising issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness Event Programs

• Promote and coordinate LIVunLtd’s personal training sessions, private instruction, and massage services for residents.
• Relay client and resident group fitness programming feedback and requests to Fitness Wellness Director.
• Assist with the coordination of programs, activities, classes, and events on property.
• Ensure LIV-approved promotional materials provided by the LIV Corporate Creative team are properly displayed.

Pool Operations (where applicable)

• Assist in monitoring lifeguard attendance and performance.
• Assist in maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
• Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
• Identify and propose repairs, annual maintenance and upgrade items.

SKILLS AND QUALIFICATIONS

• Proven leadership ability in an educational, fitness or professional setting.
• Experience with managing and training staff.
• Enthusiastic, passionate and knowledgeable about the fitness industry.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Google Suite.
• Excellent organizational skills and attention to detail.
• Flexibility to work days, nights or weekends.
• Prolonged periods of standing and walking around.
• Must be able to lift up to 25 pounds at a time.

COMPENSATION

The Experience Associate position with LIVunLtd offers $58,500 per annum.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.