Experience Research Associate - Consumer Banking Products

Job Description

Play a pivotal role in shaping user experience through insightful research and collaborative innovation. Gather insights on customer needs and preferences and support the development and execution of research studies. Analyze, interpret, and review data to inform decisions on user experience design.

As an Experience Research Associate in Consumer Banking (CB) Products, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. We are always looking, first and foremost, for great humans – people who are kind, caring, and are always looking for ways to collaborate, mentor, and assist those around them. This team is full of life-long students – people who are eager to learn new things and are willing to say, “I don’t know…yet.” The ideal candidate is also committed to making an impact and being an advocate for our customers – seeing a need or pain point and proactively attempting to problem-solve.

Job responsibilities

• Support the development and execution of research studies to gather insights on customer needs and preferences
• Analyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions
• Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts
• Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
• Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines
• Ensure research results are actionable and contribute directly to meeting project and business goals
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders across functions, including product leadership and senior business executives

Required qualifications, capabilities, and skills

• 2 years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography
• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design
• Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives
• Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked
• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences
• Demonstrated understanding of how design research connects with broader business value
• Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes

Preferred qualifications, capabilities, and skills

• Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting