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LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world.
Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.
The company is listed on the NASDAQ stock exchange under the ticker symbol " LIVN ." LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.
The Cardiopulmonary Business unit has a unique portfolio of leading cardiopulmonary products that are used to treat millions of patients worldwide.
Through a complete range of cardiopulmonary equipment and disposables led by the worlds #1 heart lung machine, LivaNova has been offering customer centric integrated perfusion solutions for decades.
We are taking the next step in our commitment to innovation and development of perfusion practice with the launch of the completely redesigned Essenz Perfusion system.
The Essenz Perfusion System is built on a 50-year legacy of trusted partnerships with perfusionists. It is designed to meet evolving standards of safety and reliability to deliver lifesaving care to patients.
Position Summary :
Under general supervision the Field Services Representative inspects, services, and repairs equipment on which training has been provided.
You will make frequent contact with the home office to receive assignments and to review service problems.
Primary Location / Territory :
Sacramento, Palo Alto, San Jose
Essential Job Functions :
Performs preventive maintenance within scheduled time frames on equipment in assigned territory.
Sells service business within the territory as appropriate and works closely with sales to continue a strong LIVANOVA presence in territory.
Provides corrective maintenance on equipment within assigned territory.
Ensures quality standards are met or exceeded in the performance of services provided.
Responsible and accountable for all assigned company assets including tools, test equipment,
inventory, computers, pagers, corporate cards, documentation, "intellectual property", etc.
Completes timely paper work, documentation, and administrative tasks per organizational policy and procedures.
Maintains an action plan of personal development and training through goals and objectives to improve job skills and overall industry and product knowledge.
Works effectively with coworkers, other departments and customers.
Communicates accurate technical findings to enable thorough analysis of problems, root causes and resolutions.
Performs other additional duties or projects as assigned.
REQUIREMENTS AND QUALIFICATIONS
Requires high level of organizational and territory management skills.
Demonstrated ability to manage self.
Requires consistent performance in the ability to use logical methods to identify and solve equipment related problems.
Demonstrated strong interactive people skills, a high degree of customer relations skills and the ability to relate well to a wide variety of people.
Strong focus on customer relations and timely resolution of problems.
Demonstrated accountability for field service administrative tasks.
Strong analytical and problem solving skills relating to solving equipment problems.
Availability for call 24 / 7
Employee compensation / benefits include :
$70-90k / yr. annual bonus structure
Health benefits - Medical, Dental, Vision
Personal and Vacation Time
Retirement & Savings Plan (401K)
Employee Stock Purchase Plan
Training & Education Assistance
Bonus Referral Program
Service Awards
Employee Recognition Program
Flexible Work Schedules
Our commitment to Diversity & Inclusion :
LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.
Our selection process is driven by the key demands / requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability / handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Background Checks at LivaNova :
Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and / or reference checks on all its potential employees, where permitted by local legislation.
This offer therefore, is contingent upon a clearance of such a background investigation and / or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and / or refusal to cooperate with or any attempt to affect the results of this check.
Notice to third party agencies :
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee.
In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Last updated : 2024-02-28
Full Time
$87k-110k (estimate)
03/02/2024
04/10/2024
vygen.com
Bryn Mawr, PA
<25
The job skills required for Field service representative include Field Service, Problem Solving, Preventive Maintenance, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Field service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field service representative positions, which can be used as a reference in future career path planning. As a Field service representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field service representative. You can explore the career advancement for a Field service representative below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
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Client service representatives manage client relationships and provide customer support.
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Performs site visits with Service Partners, evaluates technical and professional performance.
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Prepare and maintain service related documentations.
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Filed service representatives take customer questions, complaints, comments, and concerns.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
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Review field services done with the customer before leaving to ensure 100% resolution.
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Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
02/15/2022: Longview, TX
As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
03/06/2022: New Brunswick, NJ
Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
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Step 3: View the best colleges and universities for Field Service Representative.