Little Ones Pediatric Dentistry is seeking a Front Office team member with high energy, a strong sense of teamwork, and exceptional verbal and written communication skills. Prior experience in a dental setting is essential.

This candidate will be responsible for the following:

Patient Reception and Customer Service:

• Greet patients warmly and create a welcoming environment.
• Handle patient check-ins and check-outs, ensuring all necessary forms are completed.
• Provide patients with pre-appointment instructions and post-treatment care information.

Appointment Scheduling:

• Manage the dental office's appointment calendar, scheduling and confirming appointments.
• Coordinate with dental staff to ensure efficient patient flow and resource allocation.

Patient Records and Data Management:

• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with regulations like HIPAA.
• Update patient information, including medical histories and insurance details.

Billing and Insurance Processing:

• Assist with handling billing and payment processing, including patient co-payments and outstanding balances.
• Work with dental insurance companies to verify patient benefits and submit insurance claims.
• Assist patients with insurance-related questions and provide estimates for dental procedures.

Office Administration and Organization:

• Keep the front office organized, ensuring supplies are stocked and office equipment is functioning.
• Coordinate with external vendors for office supplies and maintenance.

Team Collaboration and Support:

• Work closely with dental staff, including dentists, dental hygienists, and dental assistants, to ensure smooth operations.
• Participate in team meetings and contribute to office workflow improvements.

Problem-Solving and Conflict Resolution:

• Address patient complaints or issues in a professional and empathetic manner.
• Assist in resolving scheduling conflicts or other operational challenges.

Qualifications:

• High school diploma or equivalent required
• Previous experience in dental office administration or healthcare billing preferred.
• Proficiency in dental insurance billing software.
• Strong understanding of dental insurance policies and procedures.
• Excellent communication and organizational skills.
• Detail-oriented with a high level of accuracy.
• Customer service-oriented with a positive attitude.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 30 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Columbus, OH 43221 (Required)

Ability to Relocate:

• Columbus, OH 43221: Relocate before starting work (Required)

Work Location: In person