Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.

Are you ready?

Because we are looking for an Assistant Operations Manager – Front Office!

What’s in it for YOU?

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year after 90 days of service and 20% Discounts at our F&B outlets
• Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation PTO days
• Connect with thousands of National and Local Partners for Various Discounts
• Free COTA Bus Pass
• Free meals
• Discounted monthly parking passes for Downtown parking
• Family Events and Recognition Celebrations

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access
• Health, Dental, Vision Insurance eligibility after 30 days of employment

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best.
• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ Equality in 2022, for the 18th consecutive year
• Focus on Diversity, Equity and Inclusion within our team through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings
• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others
• When we say people, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic

Your MINDSET:

• A team player with a good portion of personality
• Enthusiasm and a hands-on mentality
• A true representative of the company to customers, employees, the public and other external sources
• A team player with a hands-on mentality and a love for guest service
• A true support for our customers and colleagues

What does the ROLE entail?

• Responsible for short and long term planning and the management of the hotel’s Front Office operations to include Front Desk, PBX and Guest Services

• Accountable for assisting, leading and enhancing guest experience from pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues

• In addition to assisting in the operation of Front Office operation and guest services colleagues, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction

• Maintain guest room inventory

• Coach and counsel a team of more than 10 colleagues, to reflect Hyatt Service Standards and Procedures

• Position is a highly visible role that requires strong leadership, guest recovery and problem solving

• Assistant Operations Manager may assist in other operational departments and will be trained accordingly

• Coach and motivate front office colleagues to achieve up-sell goals for department

• Ensures proper staffing levels for customer service goals

Your EXPERIENCE:

• A true desire to satisfy the needs of others in a fast paced environment

• Demonstrated ability to lead, motivate and coach a team

• A minimum of 1 year of previous front office hotel supervisory experience is preferred

• Hotel/Hospitality degree is an asset

• Strong and concise verbal and written communication skills

• Unafraid of financial related tasks, projects and responsibilities

• Must possess excellent organizations, interpersonal and administrative skills

• A fun and energized person with a creative mindset

• Committed to delivering a high level of customer service

• Must be proficient in general computer knowledge

• Ability to work a flexible schedule

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Are WE what YOU are looking for?

If the answer is YES, then please click the link and apply!

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.