We believe that digital transformation can be a force for good, improving the lives of everyone involved. To achieve this mission, we rely on a team of techno marketers that know Salesforce. We have been an ExactTarget and Salesforce partner since 2003, before there was an ecosystem. Over 20 years, we have been privileged to help some of the world’s most celebrated brands on their path to digital transformation. 

We accomplish this with incredible people. As the country’s largest independent Salesforce Marketing Cloud partner, backed by Salesforce Ventures, ListEngage is excited to identify and add the right technical professional to support ListEngage’s accelerated growth.

About the Role:

The Enterprise Account Manager actively facilitates client engagements, manages client deliverables to completion and focuses on supporting client success in the client engagements in which they are assigned. This position initiates, plans, implements and manages projects which are a part of a larger ongoing engagement that enables clients to maximize the value of their Salesforce investment. The Enterprise AM plays a key role in maintaining client satisfaction by ensuring exceptional service while overseeing all phases of the engagement to ensure deadlines, standards and cost targets are met. Clients look to the Enterprise AM to ensure quality of deliverables across various ListEngage functions. This position is the face of ListEngage to our clients and an integral part of the Services Delivery team.

Duties & Responsibilities:

• Responsible for the day-to-day execution of our clients' marketing strategies.

• Drive client value by ensuring the completion of deliverables, optimizing plans and aligning resources effectively

• Serve as the primary client contact for all aspects of the client engagement, developing trust through proactive communication

• Execute the transition from sales and/or implementation services to ongoing delivery by collaborating with internal teams to fully understand client expectations and objectives

• Create and manage project plans to support the larger engagement while keeping the team on-task towards completion to milestone delivery dates 

• Bring attention to the value in the relationship by highlighting key successes with clients weekly

• Facilitate and actively participate in meetings such as regularly scheduled status updates and other meetings as necessary

• Ensure client's overall success on project deliverables, optimize plans and align resources to deliver maximum value to clients

• Actively communicate project updates and any necessary project risk mitigation to clients, including changes to project scope, schedule and/or costs as necessary 

Education and Experience Requirements:

• Bachelor’s degree required

• 7 years of professional experience managing client engagements or implementations across enterprise clients (experience servicing Salesforce platform highly preferred)

• Proven ability to grasp technical solutions, concepts and data-driven marketing 

• Experienced project leader with the ability to use communication, persuasion and influence with functional teams including technical and production teams to achieve goals

• Demonstrated knowledge and experience actively working with customers and solutions engineering teams to deliver valuable platform solutions for customers

• Highly organized with the ability to multi-task and work well in a fast-changing environment

• Ability to work during normal US business hours 

If you’re interested, so are we! Send your resume our way, and we’ll contact you for an interview.

At ListEngage, we aim to change the world by challenging the traditional consulting model by building a flexible, delivery focused organization that can deliver on the promise that we have made to each other. We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.