5 Tier 1 Help Desk Technician Jobs in Orlando, FL

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Tier 1 Help Desk Technician

LinTech Global

Orlando, FL | Full Time

$42k-51k (estimate)

10 Months Ago

Tier III Help Desk Analyst

IBR (Imagine Believe Realize)

Orlando, FL | Full Time

$49k-61k (estimate)

Just Posted

Tier 1 Service Desk Technician

Kolter Solutions

Orlando, FL | Full Time

$47k-58k (estimate)

Just Posted

Tier 1 Service Desk Technician

GLOTECH

Orlando, FL | Other

$48k-60k (estimate)

4 Months Ago

Tier 2 Service Desk Technician

GLOTECH

Orlando, FL | Other

$49k-60k (estimate)

4 Months Ago

Tier 1 Help Desk Technician

LinTech Global Orlando, FL

$42k-51k (estimate)

Full Time | IT Outsourcing & Consulting 10 Months Ago

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LinTech Global is Hiring a Tier 1 Help Desk Technician Near Orlando, FL

Tier I Helpdesk TechnicianLinTech is looking for a Tier I Helpdesk Technician to provide services to support an Important Government Customer.Position LocationOrlando, FLJob Description:The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Provide trouble call resolution in a knowledgeable, friendly and professional manner.Responsibilities:

Meet established service level metrics for call response, technical support, and customer service.
Input trouble calls into theticket tracking system. Ensure all relevant information is gathered and documented.
Resolve trouble calls; in person at the help desk, over phone, and/or through email.
Analyze and resolve trouble tickets utilizing tools such as remote desktop.
Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual.
Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required.
Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable.
Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities.

QUALIFICATIONS

DoD Secret Clearance
A Certification

Company DescriptionLinTech Global is an award-winning, ISO 9001:2008 certified and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cyber Security, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.BenefitsOur robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!EEO StatementLinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$42k-51k (estimate)

POST DATE

07/13/2023

EXPIRATION DATE

04/26/2024

WEBSITE

lintechglobal.com

HEADQUARTERS

FARMINGTON HILLS, MI

SIZE

100 - 200

FOUNDED

2007

TYPE

Private

CEO

MICHAEL LIN

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About LinTech Global

LinTech provides software development, enterprise application consulting, analytics, data mining and IT support services.

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The following is the career advancement route for Tier 1 Help Desk Technician positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk Technician. You can explore the career advancement for a Tier 1 Help Desk Technician below and select your interested title to get hiring information.