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Call Center Lead
Lincare Kansas, MO
$58k-78k (estimate)
Full Time | Consumer Services 1 Week Ago
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Lincare is Hiring a Call Center Lead Near Kansas, MO

This employee will oversee Med4Home Pharmacy O2R/ODS Depts

Job Responsibilities:

  • Time and attendance entry, monitoring and correcting, final approval sign off
  • Track attendance points, vacation, sick, etc.
  • Completes training schedule for all new hires, final checklist completion prior to rep being cut loose on phones
  • Responsible for motivation, tracking, and training of new and existing reps to dept standards
  • Responsible for monthly reports for DM's monthly recap
  • Holds group meetings to review numbers and operational needs or updates
  • Advocate for center/dept communications when a center is being difficult or is not providing services or update to standards set, pulls management in when necessary
  • Interviews and submits candidates for open positions
  • Completes 90 day and annual reviews for sales team (Center Manager present)
  • Addresses minor employee relations issues, major is brought to Center Manager's attention to address and issue progressive discipline
  • Calculates and reports monthly commissions, provides electronic record for Center Manager review, and submits paper copy for filing
  • Heavy email correspondence with field, hierarchy, and employees required

Requirements:

  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Write reports, business correspondence, and procedure manuals
  • Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Add and subtract two-digit numbers, multiply and divide with 10s and 100s
  • Perform these operations using units of American money and weight measurement, volume, and distance
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education and Experience:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Ability to Commute:

  • Kansas City, MO 64116 (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$58k-78k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

04/28/2024

HEADQUARTERS

JOHNSON CITY, TN

SIZE

7,500 - 15,000

FOUNDED

1997

CEO

DEBBIE WEBSTER

REVENUE

$500M - $1B

INDUSTRY

Consumer Services

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